Case Management Software
Comindware Tracker
Comindware Adaptive Case Management enables submitting, routing and handling cases regardless of their origin. It delivers fully configurable Workspaces that allow for centralizing all cases and the associated tasks, data, documents and discussions within the users’ workspace.
Case Management Software Distinct Features
Unified Workspace
Comindware case management system unifies people, data, collaboration tools and workflow software in a single work environment and makes daily case management smooth.
- Check all cases assigned to you within a convenient filterable lists
- Enjoy complete background data on tasks within cases, such as start and due dates, priorities, associated documents and discussions
- Respond to initial case submitter right from the same workspace used for internal case management - especially useful for effective support cases management
Case Routing Automation
Comindware case management software allows non-coding workflow automation and empowers business users to update automated workflows on-the-fly, without engaging IT staff.
- Use visual workflow designer to configure web-forms and model processes with drag-and-drop simplicity,
- Easily set such parameters as default routing, default priority for case types, current workload and other
- Ensure that your cases and handled effectively and in compliance with business policies
Collaborate on your Cases
Comindware case management system provides full collaboration capabilities for teams as far as advanced search across cases and discussions. It is always a snap to retrieve full activity context and ensure top effectivity of collaboration.
- Group discussions
- Case escalation
- Document sharing
- Integration with web-chats thanks to open API
Powerful and easy finance automation tool you were seeking. Risk-free trial!
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Comindware® provides both on-premise and in Cloud deployment options. Besides, as well as enables flexible transition between cloud-based workflow solution and on-premise one can be rolled out if needed.
