IT Help Desk

Implement ITIL with
Comindware IT Help Desk Software

IT Help Desk systems play a critical role in ensuring reliability, availability and continuity of enterprise IT services. To do so, IT Help Desk software needs to provide ITIL-based service management coupled with data management and social collaboration.

IT Help Desk solution provides:

  • IT service catalog and CMDB
  • IT process management including request, change, incident, problem management
  • Comprehensive SLA tracking and reporting
  • Knowledge and best practice management

IT Help Desk Challenges

  • Lack of process visibility & control
  • Unclear task hand-overs and responsibilities
  • Long request response times
  • Lack of proper reporting & quality assessment

Comindware IT Help Desk Solution

Comindware IT Help Desk software provides IT users with all the necessary capabilities for IT service management including inventory of IT services and assets as well as incident, problem, request and change management. Comindware IT Help Desk system also ensures that users can capture, track and manage SLA’s in a single system. Finally, the IT Help Desk solution delivers a cross department knowledge base for best practice sharing and team collaboration.

Powerful and easy workflow management tool you were seeking. Risk-free trial!
Benefits
  • Industry best practices based solution
  • Visibility and transparency of all processes
  • Built-in Knowledge Base for enhanced collaboration
  • Intuitive, flexible and easily configurable Unified Workspaces

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For more information on Comindware solutions, please contact us.

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In Cloud & On-premise
Comindware in Cloud
In Cloud & On-premise

Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.

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Mobile
Comindware Mobile Apps
Mobile

Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.

API and Integrations
API and Integrations
API and Integrations

Comindware provides wide integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.

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