IT Help Desk systems play a critical role in ensuring reliability, availability and continuity of enterprise IT services. To do so, IT Help Desk software needs to provide ITIL-based service management coupled with data management and social collaboration.
Comindware IT Help Desk software provides IT users with all the necessary capabilities for IT service management including inventory of IT services and assets as well as incident, problem, request and change management. Comindware IT Help Desk system also ensures that users can capture, track and manage SLA’s in a single system. Finally, the IT Help Desk solution delivers ready-to-use Help Desk workflow template and a cross department knowledge base for best practice sharing and team collaboration.
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Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides advanced integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.