IT Help Desk systems play a critical role in ensuring reliability, availability and continuity of enterprise IT services. To do so, IT Help Desk software needs to provide ITIL-based service management coupled with data management and social collaboration.
Comindware IT Help Desk software provides IT users with all the necessary capabilities for IT service management including inventory of IT services and assets as well as incident, problem, request and change management. Comindware IT Help Desk system also ensures that users can capture, track and manage SLA’s in a single system. Finally, the IT Help Desk solution delivers a cross department knowledge base for best practice sharing and team collaboration.
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