Customer Order Management – is the key revenue-generating process in any client-oriented business. It directly impacts the ability of the company to deliver the required products or services and ultimately determines customer satisfaction.
As part of the end-to-end Order-to-Cash process, Order Management process includes:
Comindware customer order management system allows for order capture/entry, order validation and feasibility check, configurable order routing including escalation management, order modification and cancelation as well as order fulfillment.
To enable that, Comindware customer order management software provides flexible workflows and web forms, business rules, complex reporting and collaboration as well as a unified working interface for the work group.
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Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides wide integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.