Whether it is a Call Center of a large service company or an IT Help Desk in a mid-sized business, your daily operation relies heavily on efficient issue tracking. Without unified issue tracking environment request tracking becomes a tough challenge for any business.
Comindware Tracker provides a highly scalable and easily configurable issue tracking tool and enables capturing and management of all kinds of IT and business issues, such as:
With web-based issue tracker by Comindware you can easily centralize issue capturing and tracking, improve issue handling times, stay on top of the issue tracking status and set the workflow up exactly how you need it.
Visual Workflow Builder makes it a easy to set up a issue tracking process matching particular case attributes like issue priority level, status transition conditions and security permissions.
Easily design issue tracking forms and standardize ticket submission:
Discuss and collaborate on issues, tack documents and share knowledge in online issue tracking software - get your team engaged in daily processes and ensure maximum productivity.
Gain real-time visibility and control over the issues and identify process bottlenecks.
One of the biggest challenges faced by companies who care about high-quality customer service is choosing the best fit from the bulk of issue tracking systems available on the market. Requirements for tracking software are different from one company to another, but the key requirement is similar for everyone - the tool must be simple enough, so that the team would embrace issue tracking and get benefit from it.
Note that overly complex systems force the team to work in a tool where they spend more time on the tool then the issue, and their performance suffers as a result. Complexity brings hidden costs because time and money are wasted on training, users avoid using the tool and as a result fewer issues are reported by customers, more issues are lost or support is delivered not quickly enough, and your customers end up frustrated.
Comindware offer a highly customizable and powerful issue tracking tool, while keeping it simple and making sure that your team is never overwhelmed with features they would hardly ever use. There are no hidden complexity costs.
Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides advanced integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.