Be that a Call Center of a large service company or an IT Help Desk in a middle size business, your daily operation heavily relies on efficient issue tracking:
Without a single and unified issue tracking environment request tracking becomes a tough challenge for any business.
Comindware Tracker® provides a highly scalable and easily configurable issue tracking tool and enables capturing and management of all kinds of IT and business issues as well as trouble tickets.
It allows for design and automation of workflows to set up the issue tracking process exactly matching business process specifics such as issue criticality, status transition conditions and security levels.
Set up the workflow that is required for your particular issue tracking case with an intuitive visual Workflow Builder.
Add any number of steps, conditions and transitions to make the flow perfectly smooth.
Gather any info you need for the issue processing with configurable online issue tracking forms. Add any number of fields and define custom form layout in the visual Form Editor.
Add any number of fields and define custom form layout in the visual Form Editor.
Get a clear picture of each particular issue with comprehensive audit trails – the journal of changes made for each issue tracked.
Gain real-time visibility and control over all the issues and identify process bottlenecks.
Set up scheduled automated reports to enable timely management decisions.
Discuss and collaborate on issues, track documents and share knowledge in Comindware Tracker – get your team engaged in your daily processes and ensure maximum productivity.
It gives me peace of mind that I know my people are aware of what they need to do and when. Your customer service and care is fantastic.
Mark Calabro, 16 khz, Owner
Review issues and make decisions on-the-go with Comindware Tracker. The mobile user interface is highly intuitive and adaptive.
Stay productive in your familiar environment and minimize time required for new software adoption.
Create issues, manage documents and report on completed tasks directly from MS Outlook.
Maximize your MS SharePoint investments and work on issues right from the MS SharePoint interface – no need to switch from familiar SharePoint interface at all.
Integrate Comindware Tracker issue tracking solution with existing systems using our open API.
Comindware Tracker API is based on the Web Services standard and allows for flexible integration with any kind of 3d party applications including CRM, ERP, Billing & Invoicing and other.
Start quickly running the issue tracking software out of the Comindware’ secure Cloud - with low start-up costs and no installation and maintenance required - or maintain full control with the on-premise installation and lower your ongoing costs.