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An outstanding claims management process can serve as a market differentiator that sets you apart and ahead of the competition. Excelling at claims management means improving operational efficiency in terms of people, processes, technology, and communications. Results can include lower costs, faster claims processing, higher revenues, and happier policyholders.

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There’s no single adequate definition of what good IT service management (ITSM) is. Likewise, there’s no single IT service management software solution that’s right for every organization. But choosing your ITSM software becomes easier once you define your strategy, understand your IT infrastructure and its needs, and have an eye toward how IT is evolving in your organization.

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Companies that make a well-planned, concerted effort to improve the insurance claims process can expect higher efficiency throughout, as well as a positive financial impact and happier customers. The insurance claim process is, of course different in some ways with each claim, but the standardized aspects of how claims are handled can be improved through the development of better processes and the strategic use of technology. (more…)
ITIL stands for Information Technology Infrastructure Library. It is a globally recognized framework for IT service management, regardless of industry. It is essentially a set of IT service management best practices (not rules) to help organizations align IT services with organizational needs. (more…)
A workflow template is like any other template in that it provides a pattern that can be reused for consistency. For example, if your organization has to adhere to strict reporting rules whenever there’s a safety incident, a workflow template that spells out all the necessary steps and ensures all key personnel are involved can save you time and ensure accuracy and consistency. (more…)
Technology, markets, and customers change, and workflow monitoring is necessary so that business processes continually meet the needs of a competitive marketplace. The first step in accomplishing this is workflow analysis, so you can accurately evaluate current workflows. Those who monitor workflow analyse individual steps in workflow processes, and how those steps are connected to each other. Sometimes a single change in one part of a process can accelerate (or slow down) subsequent parts of a process. (more…)
Creativity is important for businesses that want to excel. It’s how you develop ways to differentiate your products and services from those of your competitors.

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Stoneham, MA. – October, 27 2015 – CAPTRON – the leading high-tech manufacturer of capacitive and optical sensors – has implemented Comindware Tracker for end-to-end order-to-assemble process automation.

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Faulty workflow models are fairly easy to recognize. When a workflow model has not been thought all the way through, you’ll discover work-arounds, delays, re-working and gaps where steps have been omitted. Substandard workflow modelling produces processes that are illogical and cumbersome. (more…)
“Workflow” is a broad term that covers any series of tasks that results in an outcome. The process of changing the oil in a car is a workflow, as is baking a cake, designing a circuit, or creating an annual report. You probably know from experience that when you have a “system” for accomplishing something you tend to be more consistent and do a better job of it, because you are less likely to skip steps. (more…)