A powerful service request management solution for effective handling of requests from both internal and external customers. Get the full request lifecycle automated within hours, ensure that it’s easy to submit requests, each service request goes through a reliable handling process quickly, and deliver services that amaze your customers.
Service request management is no more mostly about IT service requests. All departments, such as HR, Procurement, Finance, Compliance, Marketing/Sales, IT, etc. accept and manage a variety of service requests from both customers and employees. It becomes vital for businesses to ensure quicker service request turnaround time, be request-ready, once a new type of service is welcomed and be remote-ready, when a situation like COVID-19 pandemic influences business operations.
Workflow management software by Comindware is designed to empower non-technical executives for quick request handling automation and full control over request management. Easily create service catalog, configure request forms and workflows, set up SLAs (Service Level Agreements) without having to solely rely on IT and suffer delays. Even more, it allows you to add new services, modify forms and request handling processes on-the-fly within a highly intuitive user interface.
An advanced service request management system can grow with you as your needs change. Start from improving IT or HR service management, social services approval or external customer request management. Then add more services and scale your automation success to back-office operation management or even create a Global Service Centre (GSC) or Shared Services Centre (SSC). Besides, you can go beyond and use the same software for customer order management, lead to cash management, partner and supply chain management, and more.
Easily design request forms, re-use them and add new fields when needed.
Have a new, automated request handling process up and running within days, not months.
Identify request management bottlenecks and implement corrective action in time:
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Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides advanced integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.