A primary objective of any organization is revenue growth alongside cost containment and optimization. Service request management is one of the strategic business process management areas that delivers significant results if transformed and innovated properly.
Comindware Service Request Management software provides handling of both internal IT service requests and external customer requests – such as for example maintenance, patent issue, temporary HR onboarding, etc.
The solution scope includes request capture, request routing, SLA management, self-service and collaboration capabilities. Thanks to the unique and patented ElasticData technology, Comindware Service Request Management software provides capturing, management and analysis of any type of data to make it fully searchable and actionable for service request management processes.
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Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides advanced integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.