Customer Order Management

End-to-end Customer Order Management System

Customer Order Management – is the key revenue-generating process in any client-oriented business. It directly impacts the ability of the company to deliver the required products or services and ultimately determines customer satisfaction.

As part of the end-to-end Order-to-Cash process, Order Management process includes:

  • Order capture or order entry
  • Order validation
  • Order orchestration
  • Order fulfillment

Customer Order Management Challenges

  • Erroneous or duplicated order data
  • Inability to perform feasibility check
  • Lack of transparency for order routing/workflow
  • Inability to make changes on the fly

Comindware Customer Order Management Solution

Comindware customer order management system allows for order capture/entry, order validation and feasibility check, configurable order routing including escalation management, order modification and cancelation as well as order fulfillment.

To enable that, Comindware customer order management software provides flexible workflows and web forms, business rules, complex reporting and collaboration as well as a unified working interface for the work group.

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Tell us about your business, request more information on Comindware solutions or ask a question.
Benefits
  • Increased accuracy of order data
  • Fully automated order management starting from order capture to fulfillment
  • Increased visibility into processes and business activity monitoring
  • Centralized management of the related data and documentation

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For more information on Comindware solutions, please contact us.

Tell us about your business, request more information on Comindware solutions or ask a question.

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