In order to ensure IT service availability, continuity and quality adequate to the business requirements, IT services need to be defined and constantly monitored against the associated Service Level Agreements (SLA), Key Performance Indicators (KPI’s), Underpinning Contracts (UC) or Operation Level Agreements (OLA).
Comindware SLA Management software components – the Service Catalog and the CMDB – enable the full SLA Management lifecycle starting with service definition and service level configuration using SLA templates – to service impact analysis and calculation of the potentially incurred penalties as a result of the system or network fallout.
Comindware Self Service Portal provides customers and external system users with real-time views on their services – including service KPI’s such as service update and downtime, actual response time and other SLA Management information.
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Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides wide integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.
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Comindware ITSM solution enables full SLA Management lifecycle through important SLA Management components: the Service Catalog and the CMDB. They provide service definition and service level configuration capabilities using SLA templates. At the same time, Comindware Self Service Portal provides customers and external users with real-time views on their services. Comindware SLA Management software is based on extendable Comindware Business Application Platform. To learn more about Comindware solutions such as IT Help Desk or Service Request Management, please contact us.
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