SLA management

SLA Management

SLA Management software to optimize service quality

In order to ensure IT service availability, continuity and quality adequate to the business requirements, IT services need to be defined and constantly monitored against the associated Service Level Agreements (SLA), Key Performance Indicators (KPI’s), Underpinning Contracts (UC) or Operation Level Agreements (OLA).

Comindware SLA Management software components – the Service Catalog and the CMDB – enable the full SLA Management lifecycle starting with service definition and service level configuration using SLA templates – to service impact analysis and calculation of the potentially incurred penalties as a result of the system or network fallout.

Comindware Self Service Portal provides customers and external system users with real-time views on their services – including service KPI’s such as service update and downtime, actual response time and other SLA Management information.

Benefits
  • Enhanced business performance and reliability
  • Service, process and technology metrics captured in Service Level Agreements
  • Seamless integration between Fulfilment, Assurance and Operation processes
  • Real-time service quality view through Self Service Portal
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In Cloud & On-premise
Comindware in Cloud
In Cloud & On-premise

Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.

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Mobile
Comindware Mobile Apps
Mobile

Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.

API and Integrations
API and Integrations
API and Integrations

Comindware provides wide integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.

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