Managing complex workflows that involve people from different teams, departments and even locations often introduces unique challenges in the context of grouping and isolating your requests from each other dynamically, based on the request type, current workflow step and/or other data points. If you have hundreds of requests fired off to your team every day, you may need to have specific people supervise requests of different types.
Process management states that you have structured and unstructured processes in your business, whether you discover them or not, they are simply taking place. Structured processes are most often typical, like client support tickets or bug fixing: they repeat the workflow scheme each time and don’t involve a lot of collaboration or decision-taking.
One management axiom states: imprоve daily processes, and you can add value, cut costs and perform better. It’s easy to say yet when it comes to practice, the question is: how exactly can you find out what to improve?
Initially, issue tracking was used by software developers, later it was adapted to CRM and Support departments. Nowadays, no matter what you do, when you opt for more productivity with less effort, you should consider using issue tracking software. Why are such systems gaining popularity and where exactly can they be applied?
How efficient interaction between different departments works.