Comindware® Tracker™ is a web-based workflow management and issue tracking system with integrated task management and collaboration features. With Comindware workflow management software you get a flexible system where multiple teams and departments can:
- Simplify issue tracking
- Visually design and automate workflow processes
- Organize and manage tasks, sub-tasks, and projects
- Automatically generate next-step tasks at each process step
- Collaborate via centralized discussions, file sharing and versioning
- Keep track of it all with flexible notifications and reporting features
Comindware Tracker provides you with secure collaborative workspaces for organizing, automating, and managing nearly any kind of business activity. From software bug tracking and IT help desk incidents to requests, claims, and more, you can streamline execution and get better visibility of what’s going on—all from a single issue tracking system featuring breakthrough flexibility for adapting to your specific workflow management requirements.
Comindware Tracker comes with Pre-Designed Functional Workspace solutions for multiple areas of your business, including:
Each Workspace provides an environment with ready-to-use workflow process management templates, forms, reporting Dashboards, and more. Graphical workflow and forms builders provide interactive drag-&-drop controls, making it easy customize things to your exact needs. You no longer need IT programming help to design and automate workflows the way you want them to work.
Breakthrough Flexibility & Usability
Comindware Tracker provides breakthrough flexibility and usability. Unlike products based on relational databases, Comindware workflow management software is based on ultra-flexible ElasticData™ technology. This provides unprecedented flexibility for adapting to your ideal workflow processes for nearly anything you want to track. And with ElasticData, you can start workflow automation with minimal formalization of processes and easily modify them on-the-fly. You no longer need to formalize everything up front or interrupt current operations in order to deploy new processes.
Integrated Task Management
Comindware Tracker includes free Comindware® Task Management™. With integrated task management capabilities and unique ConnectStep™ technology, tasks can be automatically generated and assigned as tracked items are created or progress from one step to the next. With Comindware minding the process, people can focus on executing their tasks while Comindware moves things along.
Works Seamlessly within Microsoft® Outlook™
Unique, patent-pending integration with Microsoft Outlook enables users to collaborate and work with Comindware-enriched tasks directly within Outlook. Unlike other products, Comindware issue tracking software does not rely on email for interacting with and collaborating on tasks nor does it force users to switch back and forth between environments. Users can collaborate and work directly with Outlook tasks natively while they are stored, generated, and all management, statistics, and process controls remain on Comindware Tracker side. Why force teams to learn and interact with yet another system when they already know Outlook?
Visually Design Workflow Processes
Graphical workflow editing enables you to visually design and refine workflow processes with drag-&-drop ease. Visually create workflows for nearly any item, specify workflow states, transitions, responsible work item owners, and deploy in minutes. No special programming or IT help required!
Workspaces On Demand
Create a separate Workspace for any department, project, or activity with just a few clicks. Workspaces provide a collaborative work environment for members to track issues, manage tasks, collaborate in discussion areas, access files and other linkable assets, and more. Pre-Designed Functional Workspaces for IT Help Desk, Software Development, HR, and Office Management are available out-of-the-box. These Pre-Designed Workspaces provide you with standards-based workflow automation templates that are ready to use and customize to your needs.
Streamline Execution and Collaboration
With ultra-flexible workflow process automation, integrated task management with ConnectStep, and the convenience of seamless Outlook access, you can streamline issue tracking and help others organize their time and tasks efficiently. Work-centric collaboration features allow team members to collaborate by adding comments, participate in discussions, share files, and more in a way that focuses collaboration on the issue or task at hand. Set notification rules to follow tasks, issues, discussions, file changes, and other things you are interested in tracking.
Simple & Secure
Comindware Tracker is simple enough for anyone to use yet provides enterprise-grade security and scalability. With just a few clicks you can set appropriate security rules for different Workspaces, Workspace members, projects, or departments. Integrate with your Microsoft Active Directory for approved network authentication. Comindware ElasticData™ technology allows you to scale up to thousands of users and transactions with exceptional efficiency.
Reporting & Visibility
Filtered list views provide real-time status-, priority-, and deadline-based views of tasks and other tracked items so you can stay on top of what’s going on. Graphical, role-based dashboards provide convenient charts for reporting and analysis. Dashboards and list views are fully customizable, can use complex criteria, and provide extensive sorting and grouping features to tailor reporting to your needs. Data can also be exported to Excel for further analysis.
Any Area Automation
For the first time, workflow process automation and issue tracking for different departments in your organization can be handled within a single web-based issue tracking system. Each area can have its own separate Workspace with unique members, security settings, and more — yet still be hosted in a single software instance and still use common resources with other Workspaces. Don’t waste time and money on different issue tracking software applications when you can get things done with a single software package that only requires that users have a browser.
