Ordering & Fulfillment

Ordering & Fulfillment

Order Fulfillment software for advanced IT Service Management

Traditional ITSM software is focused on Service Request Management and Service Desk capabilities. That works well for support of internal IT operations by back-office IT organizations.

In case of Managed Service Providers (MSP) offerings, IT services become the main revenue generating stream and require capabilities for service ordering, Self Service portal, Service Order Fulfillment and Billing.

Comindware Ordering & Fulfillment is pre-integrated with Comindware Service Catalog and Self Service portal and enables easy and intuitive service ordering by external customers with the user interface done in the Amazon-like design.

Order Fulfillment process is then tracked as a sequence of fully configurable workflows with capabilities for in-flight changes, escalation management, notifications and reporting.

Comindware Ordering & Fulfillment software also supports SLA Management and Change Management to ensure highest service quality and customer satisfaction.

Benefits
  • End-to-end Order Management from order entry to order fulfillment
  • Order entry and order status tracking through Self Service Portal
  • Fully configurable order processing workflows
  • Enhanced service quality and customer satisfaction
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In Cloud & On-premise
Comindware in Cloud
In Cloud & On-premise

Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.

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Mobile
Comindware Mobile Apps
Mobile

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API and Integrations
API and Integrations
API and Integrations

Comindware provides wide integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.

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