With the advent of new IT services – including combinations of Cloud, Subscription and on-Premises based – the existing IT Service Management software becomes no longer sufficient to maintain business productivity.
Today, advanced ITSM software needs to enable a holistic business view of all IT functions as well as equally provide for standard ITIL-focused capabilities and next-gen must-haves’ such as self-service portals, mobile UI and social collaboration.
And even more importantly, IT Service Management solutions need to be flexible and configurable enough to precisely match the varying and quickly evolving IT requirements of internal and external ITSM users.
Among the key capabilities, the next-gen IT Service Management solution needs to provide:
Comindware IT Service Management solution enables customer-facing IT organizations to provide the full array of IT fulfillment and assurance services – such as IT Request Management, Incident and Problem Management, Asset and Configuration Management – based on Comindware IT Service Catalog, customer Self-Service Portal and the pre-integrated Social Collaboration Environment.
Comindware ITSM software allows to automate both IT Process and Data Management for internal and external users and provides cloud-based IT Service Management that is quick to deploy and easy to configure.
Finally, Comindware IT Service Management software ensures that the IT organization is able to become the primary point of contact for its customers – specifically focusing on high priority customer service and SLA compliance – and covering not only the short service setup phase, but most importantly the entire service consumption cycle.
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For more information on Comindware solutions, please contact us.
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Comindware IT Service Management software provides a unique set of capabilities that include both ITIL Service Management – such as Problem Management, Incident Management, Change Management and such – and service quality driven functionality such as SLA Management and Self-Service portals. Comindware IT Service Management software is based on Comindware BPM-system and can be extended using Comindware Business Application Platform. To learn more about what is IT Service Management software, get additional information on the related solutions such as IT Help Desk or Service Request Management and find out how Comindware can benefit your business, please contact us.
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