Issue Tracking software

Issue Tracking

All-purpose Issue Tracking software that is truly easy to use

Be that a Call Center of a large service company or an IT Help Desk in a middle size business, your daily operation heavily relies on efficient issue tracking:

  • Employee Help Desk requests
  • Resource access requests
  • System maintenance requests
  • Change requests

Without a single and unified issue tracking environment request tracking becomes a tough challenge for any business.

Optimize and scale your
daily processes
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Comindware

Comindware Tracker® provides a highly scalable and easily configurable issue tracking tool and enables capturing and management of all kinds of IT and business issues as well as trouble tickets.

It allows for design and automation of workflows to set up the issue tracking process exactly matching business process specifics such as issue criticality, status transition conditions and security levels.

Comindware
Centralize issue capturing and tracking
Comindware
Improve issue handling times
Comindware
Stay on top of the issue tracking status
Comindware
Make the work flow exactly how you need it
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Features
Flexible Issue Tracking Workflow

Set up the workflow that is required for your particular issue tracking case with an intuitive visual Workflow Builder.

Add any number of steps, conditions and transitions to make the flow perfectly smooth.

approval workflow
Flexible Issue Tracking Workflow
Electronic Forms

Gather any info you need for the issue processing with configurable online issue tracking forms. Add any number of fields and define custom form layout in the visual Form Editor.

Add any number of fields and define custom form layout in the visual Form Editor.

Learn more about Workflow Forms

Approval Forms
Electronic Forms
Audit Trails

Get a clear picture of each particular issue with comprehensive audit trails – the journal of changes made for each issue tracked.

Audit Trails
Audit Trails
Dashboard and Reporting

Gain real-time visibility and control over all the issues and identify process bottlenecks.

Set up scheduled automated reports to enable timely management decisions.

Dashboards and Reporting
Dashboards and Reporting
Collaboration

Discuss and collaborate on issues, track documents and share knowledge in Comindware Tracker – get your team engaged in your daily processes and ensure maximum productivity.

Collaboration
Collaboration
Comindware

It gives me peace of mind that I know my people are aware of what they need to do and when. Your customer service and care is fantastic.

Mark Calabro, 16 khz, Owner

Platforms & Integrations
Work on-the-go

Review issues and make decisions on-the-go with Comindware Tracker. The mobile user interface is highly intuitive and adaptive.

Work in all mobile devices
Work
on-the-go
Work in MS Outlook

Stay productive in your familiar environment and minimize time required for new software adoption.

Create issues, manage documents and report on completed tasks directly from MS Outlook.

Work in MS Outlook
Work
in MS Outlook
Work in MS SharePoint

Maximize your MS SharePoint investments and work on issues right from the MS SharePoint interface – no need to switch from familiar SharePoint interface at all.

Work in MS SharePoint
Work
in MS SharePoint
API and Integrations

Integrate Comindware Tracker issue tracking solution with existing systems using our open API.

Comindware Tracker API is based on the Web Services standard and allows for flexible integration with any kind of 3d party applications including CRM, ERP, Billing & Invoicing and other.

API Integrations
API
and Integrations
Cloud and on-premise

Start quickly running the issue tracking software out of the Comindware’ secure Cloud - with low start-up costs and no installation and maintenance required - or maintain full control with the on-premise installation and lower your ongoing costs.

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Cloud and on-premise versions
Cloud
and on-premise

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