360° Customer View
Improve Your Customer Insight

With the advent of digital offerings, the way companies are interacting with customers has changed. New digital channels enable organizations to gain and analyze all kinds of customer data, including social activity traces and monetize customer knowledge. They also enable viewing the customers from the social and family perspectives significantly extending the traditional customer profile. Comindware 360° Customer Management solution provides:

  • Consolidated 360° customer profile including social and work context
  • Support for complex relationships such as family, friends, work and social groups
  • Full integrated history of customer interactions including social such as Twitter, Facebook, and other
  • Real-time reporting, powerful analysis and forecasting capabilities

Customer Management Challenges

  • Inconsistent customer experience across channels and touchpoints
  • Difficulties capturing social activity and relationship data
  • Inability to get a real-time customer view from perspectives such as friends, similar geography, demographics, interests and such
Comindware Solution

Comindware 360° Customer View Solution empowers customer-centric companies with a powerful tool for centralized customer management and ensures deep insights into customer data across various touch points. Thanks to the unique and patented ElasticData technology, Comindware customer management solution provides capturing, management and analysis of any type of data such as friends, family, work and social groups – all in a unified data model – to make it fully searchable and actionable for customer acquisition, nurturing and retention.

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Tell us about your business, request more information on Comindware solutions or ask a question.
Benefits
  • Enhanced customer experience and satisfaction
  • Increased customer loyalty and lifetime
  • Full tracking and analysis of complex relationships
  • Maximized nurturing, retention and upsell opportunities

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For more information on Comindware solutions, please contact us.

Tell us about your business, request more information on Comindware solutions or ask a question.

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