Next generation banks are interactive and provide enriched customer experience through deeper customer engagement. Digital banking services are delivered via an intuitive interface ensuring closely personalized offerings that are available through self-service, branch or partner’s channels. Social activity analytics is largely used to customize the offerings and track customer satisfaction.
This drives the banks today to consider digital transformation and change the business paradigm setting up new digital BPM Banking channels as well as increasingly leveraging customer analytics including social interactions, which is equally important for both retail and commercial banking.
Such next generation digital capabilities become essential:
Comindware Digital Banking BPM solution allows for digitalization of banking operations and improvement of efficiency of process and information management. It enables the banks to timely react to changing customer preferences and expectations as well as the growing competitive pressure.
Comindware solution is based on robust Comindware Business Application Platform that provides a unique combination of core banking process management capabilities such as Business Process and Case Management, Data Management and Analytics together with the innovative low-code approach for building enterprise applications. It allows overcoming the underlying core banking systems constraint of siloed applications and advances the front-facing customer and offer management capabilities across all channels.
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For more information on Comindware solutions, please contact us.
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Comindware Banking BPM solution allows for digital banking transformation based on robust Comindware Business Application Platform that provides a unique combination of core banking business process management capabilities, as well as includes all the emerging technologies, such as mobile, cloud and social media. Omni channel Comindware Business Application Platform enables integration of banking transactions across channels and building a conversation with clients via external tools, e.g. for customer request management and analytics. Comindware Solution brings quick, accurate, and reliable visibility into financial processes which affect key accounts, as well as resource management and project portfolio management capabilities. Comindware provides a complete set of solutions for a wide array of industries and business needs, including Online Education and e-Learning, 360° Customer View and Low-Code Business Application Development.
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