With the advent of digital offerings, the way companies are interacting with customers has changed. New digital channels enable organizations to gain and analyze all kinds of customer data, including social activity traces and monetize customer knowledge. They also enable viewing the customers from the social and family perspectives significantly extending the traditional customer profile. Comindware 360° Customer Management solution provides:
Comindware 360° Customer View Solution empowers customer-centric companies with a powerful tool for centralized customer management and ensures deep insights into customer data across various touch points. Thanks to the unique and patented ElasticData technology, Comindware customer management solution provides capturing, management and analysis of any type of data such as friends, family, work and social groups – all in a unified data model – to make it fully searchable and actionable for customer acquisition, nurturing and retention.
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Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides wide integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.