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An outstanding claims management process can serve as a market differentiator that sets you apart and ahead of the competition. Excelling at claims management means improving operational efficiency in terms of people, processes, technology, and communications. Results can include lower costs, faster claims processing, higher revenues, and happier policyholders.

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There’s no single adequate definition of what good IT service management (ITSM) is. Likewise, there’s no single IT service management software solution that’s right for every organization. But choosing your ITSM software becomes easier once you define your strategy, understand your IT infrastructure and its needs, and have an eye toward how IT is evolving in your organization.

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Companies that make a well-planned, concerted effort to improve the insurance claims process can expect higher efficiency throughout, as well as a positive financial impact and happier customers. The insurance claim process is, of course different in some ways with each claim, but the standardized aspects of how claims are handled can be improved through the development of better processes and the strategic use of technology. (more…)
ITIL stands for Information Technology Infrastructure Library. It is a globally recognized framework for IT service management, regardless of industry. It is essentially a set of IT service management best practices (not rules) to help organizations align IT services with organizational needs. (more…)
A workflow template is like any other template in that it provides a pattern that can be reused for consistency. For example, if your organization has to adhere to strict reporting rules whenever there’s a safety incident, a workflow template that spells out all the necessary steps and ensures all key personnel are involved can save you time and ensure accuracy and consistency.
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One thing that differentiates solo entrepreneurships from their bigger business counterparts is the simplicity of the approval process – if there, indeed, is a process involved. Because the business is all yours, no partners, board of directors or investors to consider, approval generally means your stamp of approval and the ball is ready to roll.

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“I want to work with workflow tasks from Microsoft Outlook. Is it possible?”

Andrey Yanchenko, Head of Sales Engineering at NetCracker.

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This article reviews the essentials on how to delegate tasks and manage a small team.

Consider this scenario:

You’re spearheading a research and development project. A problem crops up, and the client wants the cause investigated. You tell her she’ll get the details in the next monthly meeting. Because your plate is already brimming, you assign the task to a team member. The next meeting comes, and the client asks for the details you promised. Sitting next to you, quite visibly shaken and all color drained from his face, is the person you assigned the task to.

Even without uttering a single word, you know that the task hasn’t been carried out, but, in your mind, the more pressing question is: How could you possibly have forgotten about this very important task?

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Spearheading a project isn’t a walk in the park. You would be responsible for its planning, execution and completion, as well as the aggregation of separate tasks by teams and individuals into a cohesive whole. Grace under pressure is always an essential, but below are seven other key ingredients to lead a project to success:


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Managing any project can be tricky. Your job as the manager is to ensure each moving part is working towards a common goal, and diminish, if not completely eliminate, unnecessary processes that merely waste resources. Delegation is a necessity, and in order to be an effective manager, you need to understand the project inside out, and from different perspectives, i.e., from the perspectives of your team members, because this is how you gain their respect and loyalty.

This being the case, it is fair to say that managing multiple projects across different teams, all at once, is exponentially trickier. But it can be done and has been done. We list five things on how to manage effectively multiple projects simultaneously.

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