Change requests, claims, software bugs, help desk tickets, various approvals (invoice, capex), employee records are all simply different types of requests and each of them needs its own request form with fields which are important to process the request. Whenever we have a new type of request, we need to build a new form for it.
We often consult our clients in the area of process management. We are most frequently asked to help tune the performance of internal company processes. Usually, in this case, the company has enough professionals, enough funds and time. Yet in any case contracts fail from time to time. What is wrong in this case?
The way we work together is changing. Virtual teams, remote offices, teams spread around the globe. But we can count on a few things never changing! As managers, we need to stay connected with our teams. The channels of communication must flow freely. We need to be able to keep everyone on the same page so we can reach our goals and deadlines together.
There is a quote which provides an accurate summation of how successful managers perform within a company.
The Bring Your Own Device (BYOD) phenomenon is growing popular in the business world these days for it can help to cut mobile expenses for the company and ensure a better work-life balance for employees which, in its turn has a positive impact on productivity. At the same time CIOs have a number of problems to solve when it comes to maintaining the BYOD system when different operating systems and platforms need to work seamlessly and the security of sensitive information needs to be ensured. What can you expect when BYOD meets collaborative work management software?
There’s a one-stop customer service for your phone inquiries and concerns, a one-stop location for your appliance needs, a one-stop grocery store for your pantry essentials, and so on. We all love them, right? They save us plenty of gas and travel time, or time to get through one stubbornly inconsiderate automated voice recording to another before getting to a live agent, even cash for bulk purchases.
The world has changed. It has changed significantly in the 20th century. Yet the most radical changes have taken place during the last 20 years in the information technology industry. When I was a kid, my mother took me to her workplace and I came face to face with a personal computer for the first time in my life. It blew my mind – graphical and text editors, games, multimedia software… Wow! But you know what? Personal computers continue to surprise me even today.
Your company is using Microsoft SharePoint (2010, 2013) for Employee, Project or the Customer Portal. The familiar environment of SharePoint sites and applications creates an almost perfect Intranet where employees can manage their content and documents. And, last but not least, your company got used to the system and feel comfortable with its interface.
Some people find a certain enjoyment in the art of complaining. If you buy a new coffee for the break room, instantly you have a few team members that aren’t happy with the change. If you switch the company health insurance plan to allow for better employee options, a group will instantly love the old plan and complain about the new options.