BPMS refers to business process management software. These are software tools that provide for advanced automation, integration with a range of other software systems, and the improvement of business process efficiency. This is a powerful set of tools that can automate and manage a wide range of even complex business functions, improving efficiency, and reducing the need for human data entry, which also reduces error.
Business processes require data to be efficient. However, more data is generated as the process moves forward and it has to be managed well to maintain the integrity of the processes being completed. Unfortunately, it can be simple for an employee or group of employees to stray from a business process to try and complete something faster. This type of straying can have a negative impact on the outcome and interfere with overall productivity, which can have a negative impact customer satisfaction. This can be expensive.