6 Business Process Examples and Automation Ideas
Wednesday, April 3, 2019
What is a Business Process?A Business Process is a set of related, structured activities and steps performed by the people or equipment in an organization in order to achieve the basic organizational goals like Profit maximization and Customer satisfaction.
Business processes may be repeated many times at all organizational levels and may or may not be visible to the customers.
A Business process is often regarded as a flowchart or workflow of logical steps, and it serves as a primary foundation for several related ideas like Business Process Management, Process optimization, Process mapping, Process Simulation, Process Automation, etc.
The importance of Business Processes to small, medium, and large businesses cannot be overemphasized as it helps your business function to be more orderly and streamlined, and thus facilitating Business Process Management as well as improving the organization’s efficiency and productivity.
However, it must be noted that a Business Process can either be Manual or Automated. A Business Process is considered manual when the process is achieved by human i.e without the aid of any assisting technology or automation model. While an Automated Business process is that which is achieved using an automation model or assisting technology. What differentiates the two is that Automated is modern and it is more accurate, standardized or optimized compared to the manual method. We will discuss more about Business process example and automation ideas later in this article.
Basic Steps of Business Process ImplementationStep 1: Define Your Goals
At this stage, you will first define the basic purpose of the process as well as the reasons for creating it.
Step 2: Plan and Map Your Process
Here you ruminate on effective strategies you can adopt to achieve the set goals
Step 3: Set Actions and Assign People that will handle it
Who are the best individuals to handle the tasks? What are the machines they will need to execute the plan? These and more are what you will make decisions about here
Step 4: Test the Process
The goal here is to first scrutinize the process at a low-key level and see how it faired.
Step 5: Implement the Process
If you are convinced with the results you get after testing the process, then it is time to run it on a global level. At this stage, you must communicate properly with all those who will be handling the tasks and you will also need to train them for better results.
Step 6: Monitor the Results
Try reviewing the process and check for any threats it may later bring, and find a way to mitigate the risk.
Step 7: Repeat
If you were able to achieve the set goals with the process, continue to replicate it and always track its effectiveness and progress along the line
Business Process ExampleAs earlier said, business processes occur at all organization levels and it varies from one industry to the other. For instance, the business process used in the mining industry would be quite different from the one in Finance, Health, Aviation, Security, etc. since the nature of their business is not the same. Here are business processes examples of some industries and firms:
|INDUSTRY/FIRM||BUSINESS PROCESS EXAMPLE|
|Manufacturing||order processing, engineering change control, product assembly, product line process, quality assurance, maintenance|
|Finance||invoicing process, risk management process, the billing process|
|Health||medical assessment process, drug approval process, financial process.|
|Banking||customer onboarding process, credit check process, the risk assessment process|
|Travel||agent billing, trip booking, leave management process, business travel management process.|
|Procurement||Purchasing, invoice reconciliation, account receivable|
|Advertising||Cost estimating, cost approval, cost reviewing|
|Sales and Marketing||Product delivery process, product development process, the marketing research process|
What are some of the terms related to the Business Process?A Business Process can be linked with several business concepts and terminologies, which includes Business Process Automation, Business Process Modeling, Business Process Reengineering, Business Process Simulation, Business Process Monitoring, but to mention a few.
However, in this context, we shall be laying more emphasis on Business Process Automation so as to help you understand how it works, as well as its importance to your business.
Business Process Automation ExplainedBusiness Process Automation involves the use of assisted technology [such as software & apps] in performing business processes and activities, with the sole aim of minimizing cost and increasing productivity. When a business has its processes automated, it stands a chance to reap some benefits like greater efficiency, minimal error, reduced labor stress, cost minimization, profit maximization, better customer satisfaction, among others. A great example of common process automation found in businesses is the sales process automation and IT process automation.
Business process automation (BPA) allows businesses to organize their personnel and systems through workflows and thus facilitating the move towards achieving the set organizational goals.
Business process automation is not restricted to data management and record keeping alone; it allows you to exercise absolute control over various business issues like facility management, marketing, customer relationships, employee analytics, staff recruitment, standardization, but to mention a few.
Why Automate Your Business Processes?Do you still doubt the capabilities of Business Process Automation? Consider these:
- Business Process Automation brings about Increasing Value Per Work – When you automate your business the burden on the employees will reduce and they will be able to channel their strength and exuberance to other essential assignments and tasks. This will, in turn, enhance their focus and productivity.
- Business Process Automation leads to Higher Employee Satisfaction – There are some business processes that are extremely complicated and if you leave them for the employees to handle, it may demotivate them and may even reduce their productivity. But the case would be reverse when you automate it because the employees will only be required to perform little tasks.
- Business Process Automation Minimizes Human Error – As long as human beings are involved in a process, the error is inevitable, and some errors can be colossal at times. Automating your business will help eliminate every form of human error, and thus giving you a more accurate result.
Other benefits of Business Process Automation include:
- Streamlined communication
- Cost minimization
- Improved workflows
- Increased flexibility
- Better customer satisfaction
- Consistent maintenance of a work standard
- Increased product/service quality
- Increased administrative control.
6 Amazing Business Processes and Automation IdeasNumerous automation experts opine that automating a business brings about higher productivity, while it frees both the employees and the managers from most of the hectic and time-consuming tasks in the firm.
Here are examples of how automating your business can help make life easier at work:
- Hiring process
To make the hiring process seamless, you can make use of Automated hiring tools that will read through applications submitted by the employees speedily. These tools are also capable of searching for related keywords in each application so as to easily identify the candidates that best suit the available position in your organization.
Again, when you automate your hiring process, you will be able to reduce the cost and time incurred in the process.
- Employee analytics
- Employee help desk support
- Task or Project Management
- Social Media Management
However, operating social media accounts can be daunting at times, because the handler would need to be posting new updates every hour, which could be consuming much time.
Therefore, to minimize the time spent on Social Media Management, you can use Social Media automation tools that will allow you to schedule your posts for let’s say a day, a week, or a month.
ConclusionHaving shown you some of the Business Process Example and Automation Ideas, we guarantee you of increased productivity and efficiency at your workplace, provided you incorporate them adequately into your business.
Comindware Tracker makes it a snap to model your own business process and get it up and running quickly.
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