Collaborative Minds Blog Plan.
Manage.
Collaborate.

5 Tips for Effective Insurance Workflow

Insurance companies that streamline their workflow can process claims and other operations more accurately and efficiently. This leads to happy customers and an improved bottom line. However, streamlining a claim workflow can be a challenge due to the number of employees working on a single claim or insurance-related process. A company can outline insurance business process flow repeatedly and the chaos still makes them hard to follow.


Comindware Tracker banner

In addition, the exact path of the insurance workflow process depends on certain factors, which need to be documented properly. For instance, whether the current insurance certificate is on file with the vendor will determine what the next step in the claims management process flow will be. Every employee in the workflow path must know what to do next, but there are times when what to do isn’t defined clearly and that can affect speed.

Other challenges include claims that mistakenly were not submitted, claims taking too long to be processed, managing claim values, and claim communications. Communication issues tend to plague all insurance company processes. Many of these issues can be resolved by streamlining the insurance workflow process. By automating the procedure as much as possible, the path is clear.

Improving Insurance Workflow

Having a specific procedure can also involve certain employees having specific permissions programmed in insurance management software. This allows them to work only on the tasks that they are assigned and nothing more. This resolves the issue of when employees tend to feel that they need to carry out more steps than they should rather than passing on the task to the next person in the claims processing flow. On the other side, an employee may pass to the next person too soon, causing the claim to be sent back. This can cause a hiccup in the process.

effective insurance workflow
Get 30-day trial!

If employees have specific permissions, they know what their responsibilities are and can work more confidently. Here are some tips for resolving some of the other most daunting insurance workflow issues:

  1. When a claim is entered in an insurance workflow automation system, the process begins. Whether one person or three people work on the same claim or other application, everyone knows what they can and can’t do. This lends itself to better efficiency.
  2. When the insurance claim hits the program, everyone can start working. When done with one application or claim, they can move on to the next immediately. This allows more claims and other insurance matters to be processed faster.
  3. Streamlining the claims process means everyone will know what is going on so that claims values can be managed better. A customer is more likely to get a fair result when all aspects of a claim are carefully considered in an efficient manner.
  4. By automating an insurance workflow through a program that all relevant employees can access, everyone knows what is happening. Communication can be one of the biggest reasons why claims aren’t processed quickly or claim values are less than they should be.
  5. Permissions can be set within the workflow management program so that only authorized individuals can access certain types of information. Some people can have permissions so high that they could manipulate fields within the program to better benefit the insurance company. Others can have fewer permissions. This not only protects the company but protects each employee, as well.

Improved Customer Satisfaction

With shorter claims processing times, customers are more satisfied. This contributes to a better bottom line, which makes the investment in workflow management software well worth it.

Comindware Tracker resolves many of the challenges and issues that insurance companies deal with. Companies can receive so many claims and other tasks, especially after a natural disaster, that the claims process can become a messy process. A 30-day no-obligation trial will help you see how much easier different insurance processes can be carried out in your company.

Get 30-day trial!

Maria Komarova is a Product Marketing Analyst at Comindware – a global software company delivering innovative Business Operations Management solutions enabling performance and efficiency optimization.

Posted on:  in Workflow

Comindware uses cookies to ensure you get a great experience on our website - click "OK" button to agree our Privacy Policy. You can change your cookies preferences here.

Cookies Settings

Privacy Basics

A cookie is a small file placed onto your device that enables website features and functionality.

A cookie is a small text file that a website asks your web browser to store on your device in order to remember information about you, such as your language preference, and enables a website features and functionality.

At Comindware, we believe in being clear and open about what data related to you we collect and how we use this data. And this policy provides detailed information about what cookies we collect and how we use data related to you. This cookies policy applies to Comindware website.

Always Active Cookies

Ensure your personalized experience and proper website work.

Always active cookies help us with giving you a personalized experience and cannot be switched off in our system. You can set your web browser to block or alert you about these cookies, but some parts of the website may not work then.

Comindware

Performance Cookies

Are used for continuous website optimization and improvement.

Performance cookies help us with continuous website optimization and improvement. This cookies make it possible for us to count website visits, track traffic sources, learn which pages are the most popular and helpful and see how visitors navigate around the website. All the data these cookies collect is aggregated and therefore anonymous.

Google Analytics

Yandex.Metrica

Functional Cookies

Enable functionality enhancement, such as videos and live chats.

Functional cookies allow functionality enhancement, such as videos and live chats. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Wistia

JivoChat

AddThis