SLA management

SLA Management

SLA Management software to optimize service quality

In order to ensure IT service availability, continuity and quality adequate to the business requirements, IT services need to be defined and constantly monitored against the associated Service Level Agreements (SLA), Key Performance Indicators (KPI’s), Underpinning Contracts (UC) or Operation Level Agreements (OLA).

Comindware SLA Management software components – the Service Catalog and the CMDB – enable the full SLA Management lifecycle starting with service definition and service level configuration using SLA templates – to service impact analysis and calculation of the potentially incurred penalties as a result of the system or network fallout.

Comindware Self Service Portal provides customers and external system users with real-time views on their services – including service KPI’s such as service update and downtime, actual response time and other SLA Management information.

  • Enhanced business performance and reliability
  • Service, process and technology metrics captured in Service Level Agreements
  • Seamless integration between Fulfilment, Assurance and Operation processes
  • Real-time service quality view through Self Service Portal

Optimize and scale your daily processes with Comindware Platform!

In Cloud & On-premise
Comindware in Cloud
In Cloud & On-premise

Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.

Learn more

Comindware Mobile Apps

Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.

API and Integrations
API and Integrations
API and Integrations

Comindware provides advanced integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.

Learn more

Take your first step to Digital Transformation!

Get in touch

Request a quote

Request a demo

Comindware Tracker Trial

Comindware Tracker Trial

Cookies Settings

Privacy Basics

A cookie is a small file placed onto your device that enables website features and functionality.

A cookie is a small text file that a website asks your web browser to store on your device in order to remember information about you, such as your language preference, and enables a website features and functionality.

At Comindware, we believe in being clear and open about what data related to you we collect and how we use this data. And this policy provides detailed information about what cookies we collect and how we use data related to you. This cookies policy applies to the Comindware website.

Always Active Cookies

Ensure your personalized experience and proper website work.

Always active cookies help us with giving you a personalized experience and cannot be switched off in our system. You can set your web browser to block or alert you about these cookies, but some parts of the website may not work then.



Performance Cookies

Are used for continuous website optimization and improvement.

Performance cookies help us with continuous website optimization and improvement. This cookies make it possible for us to count website visits, track traffic sources, learn which pages are the most popular and helpful and see how visitors navigate around the website. All the data these cookies collect is aggregated and therefore anonymous.

Google Analytics


Functional Cookies

Enable functionality enhancement, such as videos and live chats.

Functional cookies allow functionality enhancement, such as videos and live chats. If you do not allow these cookies, then some or all of these functionalities may not function properly.




Cookies Settings

Comindware uses cookies to ensure you get a great experience on our website - click "OK" button to agree our Privacy Policy. You can change your cookies preferences here.