IT Service Request Management is the process used by IT customers to interact with their IT organization. It provides for handling of incidents, service requests and change requests.
Comindware IT Service Request Management software enables end-to-end management of all kinds of IT requests – including maintenance, update, and change – and covers all process stages starting from request opening, task initiation, task and request tracking and request fulfillment.
Comindware IT Service Request Management is fully aligned with ITIL and allows for process-based work order assignments, request status reviews and request approvals.
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Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides wide integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.