With the advent of new IT services – including combinations of Cloud, Subscription and on-Premises based – the existing IT Service Management software becomes no longer sufficient to maintain business productivity.
Today, advanced ITSM software needs to enable a holistic business view of all IT functions as well as equally provide for standard ITIL-focused capabilities and next-gen must-haves’ such as self-service portals, mobile UI and social collaboration.
And even more importantly, IT Service Management solutions need to be flexible and configurable enough to precisely match the varying and quickly evolving IT requirements of internal and external ITSM users.
Among the key capabilities, the next-gen IT Service Management solution needs to provide:
Comindware IT Service Management solution enables customer-facing IT organizations to provide the full array of IT fulfillment and assurance services – such as IT Request Management, Incident and Problem Management, Asset and Configuration Management – based on Comindware IT Service Catalog, customer Self-Service Portal and the pre-integrated Social Collaboration Environment.
Comindware ITSM software allows to automate both IT Process and Data Management for internal and external users and provides cloud-based IT Service Management that is quick to deploy and easy to configure. Enjoy ready-to-use Help Desk workflow template, adjust it to your needs with drag’n’drop simplicity and get your IT Service Management efficient.
Finally, Comindware IT Service Management software ensures that the IT organization is able to become the primary point of contact for its customers – specifically focusing on high priority customer service and SLA compliance – and covering not only the short service setup phase, but most importantly the entire service consumption cycle.
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Comindware® provides both on-premise and in Cloud deployment options as well as enables flexible transition between these options if needed.
Regardless of the device type – tablet, phone or ultra-book – Comindware ensures a fully consistent user experience and operational continuity.
Comindware provides advanced integration capabilities including bidirectional integration scenarios as well as support for both fine grained and bulk export operations – all available through Web Services open API’s and built-in enterprise service bus.