Comindware Tracker Features and Benefits

Comindware Tracker is web-based workflow management and issue tracking software with integrated task management and collaboration features. Comindware is based on ultra-flexible ElasticData technology, enabling workflow process management software with unprecedented flexibility for adapting to your ideal workflow processes. Comindware Tracker integrates free Comindware Task Management and ConnectStep technology to automate next-step task generation and streamline execution for nearly any departmental or cross-departmental business activity.

Issue Tracking

Streamline issue processing and management for nearly any departmental or cross-departmental business activity

Ultra-flexible ElasticData technology enables automated issue tracking and workflow management for nearly any business activity, including IT help desk requests, software bugs, requirements, claims, requests, and more
Visually design and automate workflow processes unique to each type of item you want to track
Graphical Forms builder enables visual drag-&-drop forms design and editing. Forms can be used for creating and entering Tracker item info
Set responsible persons to route tasks for different steps in the issue management process
Easily create and use separate Workspaces for different departments or projects. Each Workspace has its own authorized Workspace members and security rules yet all Workspaces share a single Comindware system instance and data
Set notification rules for different groups of items
Guide issue processing and approvals with user-defined approval schemes
Issue escalation, with email notifications, per user-defined escalation rules
Track and manage inventory such as IT assets, materials, and other company assets

Workflow Process Automation and Management

Visually design, automate, and optimize workflow processes for more efficient execution and management of nearly any project or business process and its associated tasks. Integrated Comindware Task Management and exclusive ConnectStep technology enable automated generation of next-step tasks to organize and streamline execution

Universal Workflow engine allows workflow process automation for nearly any departmental or issue tracking activity
Graphical Workflow Builder enables visual drag-&-drop design and editing of workflow processes — no IT programming or technical expertise required »
Comindware Tracker includes Pre-Defined Functional Workspaces for IT Help Desk, Software Development, Human Resources, and Office Management. These Workspaces provide customizable, standards-based workflow process templates, forms, lists, and reporting dashboards that are ready to use. Additional Workspaces for other departments, projects, and tracking needs can be created with just a few clicks »
Workflow processes can be changed on-the-fly without interrupting in-process items or invoking disruptive redeployment process »
ConnectStep technology enables automated creation and assignment of next-step tasks as tracked items are created and/or progress from one process step to the next
Email notifications can be sent when tracked items change one state to the next in workflow process
Textual representation of workflow available for very big workflow designs
Item fields can be automatically changed according to user settings upon process steps
Define mandatory fields to be filled in by users during particular steps within workflow process
Links between different items can be easily set to simplify navigation between them and to perform analytics
Common status settings for items can be used in different workflows, enabling enhanced system-wide analytics based on similar statuses of different items
Import and export of Comindware workflow templates
View where each tracked item currently is in the workflow process

Core Task Management Capabilities

Comindware Tracker includes Comindware Task Management and exclusive ConnectStep technology to make it easier to organize, update, and manage tasks and projects

Create and modify tasks
Assign tasks to others
Set task properties such as due date, priority, status, % complete
Multiple task properties and assignment can be set programmatically in Comindware Tracker workflow process builder so tasks can automatically be created as Tracker items are created or have their process state changed (i.e. from “started” to “completed”)
With Comindware Tracker-powered workflow automation and ConnectStep technology, individual next-step tasks can be automatically generated based on creation and/or process state changes in tracked items
Accept/decline received tasks
Manage task status with Start/Defer/Complete buttons
Free-form area to enter details about tasks (can also attach files to tasks)
View task change history
Track time spent on tasks and prepare time-spent reports
Create and manage unlimited hierarchy of sub-tasks »
Follow tasks to get email notifications about changes made to a task
Set your personal to-do list with Private tasks
Set security and notifications settings for different task Groups
Combine tasks into project groups for enhanced project management
Filter tasks and save results

Microsoft® Outlook™ & Email Integration

Unique, patent-pending integration with Outlook enables you to collaborate and work with Comindware-enriched Outlook tasks directly in Microsoft Outlook

Receive, update, and manage tasks directly within Outlook (reduce or eliminate need for switching back and forth between Outlook and another environment)
Create, assign, and modify tasks via Outlook
Create and manage unlimited hierarchy of sub-tasks
Set task properties such as due date, priority, status, % complete
Attach files
Receive tasks with contextual information (comments, files, etc.) to understand and complete tasks faster
Collaborate on tasks directly from Outlook by posting comments (and seeing all previous posted comments) in threaded discussions, attaching files, and more
Receive email notifications on task updates

Workspace Features

Comindware Workspaces enable you to organize both personal and collaborative work environments for different projects, groups, departments, etc., all within a single instance of Comindware and using a single database

Personal Workspace allows each user to organize a work environment according to his or her unique requirements and preferences
Unlimited number of Public Workspaces to facilitate collaborative work over particular projects or themes
Control access to Workspaces with security rules unique to each Workspace
Control visibility of Workspaces with visibility rules unique to each Workspace
Create specialized lists and dashboards to be shown in different Workspaces

Project Management

Manage, track, and control task-based projects with free Comindware Task Management

Break projects down into manageable tasks with owners, priorities, and deadlines
Combine and group tasks by project
Create an unlimited hierarchy of tasks and sub-tasks »
Define different security rules for different projects
Get an overview of all projects and tasks of interest with customizable lists and dashboards
Prepare reports like “Completed tasks”, “Overdue tasks”, “Current task statuses”, “Upcoming tasks”, “Resource Load”, etc.

Collaboration & Document Management

Efficiently collaborate with other users via modern and intuitive collaboration features

Comment on tasks and reply to comments with unlimited hierarchy of comments in threaded discussion
Attach any type of file to tasks
Access older copies of files via integrated file versioning
Collaborate directly from Outlook by posting comments and attaching files
Get email notifications when changes are made to a task
Use full-text search to search for comments

GUI & Usability

Comindware products feature familiar Microsoft Ribbon interface, providing instant familiarity and ease of use to Microsoft Office users

Familiar Outlook-style user interface (Microsoft Ribbon)
Customizable “My Desktop” provides convenient single page view of favorite task lists, dashboards, and more
Get permanent URL for tasks, lists, dashboards, and more »
With plug-in for Microsoft Outlook, users can collaborate and work with Outlook tasks directly from Outlook and not have to switch back and forth to another environment
Panels in the interface can be turned on and off to customize your screen
List of tasks you recently worked with to quickly access them again
Highlighting of recently edited fields
Warning messages when trying to close task with unsaved data
Adding lists and dashboards to favorites for one-click access
In-line editing — allows editing of tasks in the same window without having to press “Edit” button that opens additional windows just for editing
AutoComplete to simplify search of items when adding a reference
Bolding of unread tasks
Tooltips for all Ribbon Buttons
In-line sorting and grouping in lists
In-line filtering of items in lists
Managing of tasks and items right from the list, not opening them
Changing subtasks attributes from parent task
Fully web-based—doesn’t require any desktop software or browser plug-ins to be installed (note: full Outlook task integration requires free Outlook plug-in)

Reporting & Dashboards

Detailed list views, dashboards, and reports make it easy to see what’s going on and to gather performance metrics for reporting and analysis on projects, processes. resource loading, inventory statistics, and more

View task lists by group, owner, status, priority, deadline, and more
Multi-level grouping for complex reporting (for example, by User and Status)
Powerful Visual List Builder allows for list and report building using complex criteria
Sorting and grouping within lists for easier comprehension and enhanced analytical purposes
Smart grouping by date (yesterday, today, next month, etc.)
Pre-defined reporting widgets graphically represent dashboard data
Widgets are fully-customizable
Drag & drop any widgets you want to your dashboards
Add lists and dashboards to Favorites to access them in a single click
Make a dashboard your landing page
Share your dashboard with the team so they can work with it and add to favorites
Different types of Dashboard layout available (two columns, three columns, and others)
In-line filtering in widget, “play” with data without rebuilding entire widget
Save lists and dashboards in different folders
Export of lists and data to Excel for additional analysis
Opened vs. Resolved Items widget available (dynamics of opened and resolved items)
Historical widget on operations statistics available to measure performance (how many operation and of what kind were performed)
Use Pie Chart, Bar Chart and Column Сhart with aggregative functions like min, max, sum, average to create graphic Dashboards
Dashboards are working without any additional browser plugins

Automated Notifications

Get email notifications about changes made to tasks
Flexible notifications settings for different types of events (such as “task created” “task completed”, or “task modified”) allows to get only the notifications you want »
Get notifications when new comments are posted by other users to tasks or discussions you are following »

Filters & Search

Quickly find what you are looking for with advanced filtering and search capabilities

Full-text search of entire system
In-line search within lists to find item in particular list
Unique drag & drop list builder with sorting and multi-level grouping to create lists of tasks you want to use regularly
Export search results to Excel
Direct search by item ID to quickly access what you want to find

Security & Administration

Comindware provides easy administration (no IT specialist help needed) along with enterprise-grade security

Set different security rules for projects and Workspaces
All-in-web user-friendly administration without any plug-ins or desktop applications required
Microsoft Active Directory authentication can be used
Use SSL to secure connection
Backup & Restore
All-in-one installer with fast (under 2 minute) installation on Windows host machine
No separate database required