The IT Help Desk Solution in Comindware® Tracker™ is designed to help you simplify processing and management of daily IT help desk incidents. With standards-based workflow process management templates, forms, lists, and reporting dashboards, you get a robust IT help desk management system that is ready to use and easily customizable to your needs.
With Comindware Tracker you can:
- Deliver more efficient IT services with carefully designed, standards-based workflow processes, workflow automation, and integrated task management
- Use Comindware’s graphical Workflow Builder and Form Builder to visually and interactively customize IT workflow processes to your exact needs
- Automate and streamline handling of IT help desk requests with automated request routing,
prioritization, and escalation - Track issues and automatically generate tasks for each step of the workflow process via exclusive ConnectStep™ technology
- Track processing of each request and view its complete history
- Resolve issues more efficiently with integrated collaboration features (comments, discussions, document/file management, links, and more)
- Manage inventory, catalogs, supplier lists, and an internal knowledgebase
- Access real-time status reports, reporting dashboards, and advanced analytics to measure and monitor IT help desk activities
IT Help Desk Processes, Your Way
Comindware Tracker offers far more flexibility than other IT help desk solutions. This is because Comindware is built on ultra-flexible ElasticData™ technology, a far more flexible data management foundation for modern web-based applications. ElasticData provides breakthrough flexibility for designing and customizing your business workflow processes. And unlike other solutions, it also allows you to change and immediately deploy new processes on-the-fly. So instead of changing your processes to accommodate someone else’s idea of a help desk solution, you can adapt Comindware to support your ideal processes.
Analyze IT Help Desk Performance
Comindware Tracker offers customizable reporting Dashboards and Widgets, providing real-time and historical status reporting and metrics such as:
- Number of incoming, active, and resolved requests over defined time periods
- Average resolution time
- Percentage of requests resolved
- Number of requests processed per person along with average resolution period, outcome, etc.
- And many more
Take the Next Step
We encourage you to learn more about Comindware Tracker and how it can help you automate, streamline, and manage your IT help desk services. Or better yet, prove it to yourself by trying it free in your own environment for 30 days.
