IT Helpdesk Tool and Asset Management Software Solution

Comindware Tracker

Your IT Helpdesk system needs the best tracking solutions available. Comindware helps you take control of IT help requests so your helpdesk system stays on track. Incident and problem tracking, plus asset management for both hardware and software, makes your IT helpdesk solution as effective as possible. Save time, money, and frustration while finding the best system for your supplier management and KnowledgeBase tracking. IT helpdesk software keeps your IT team productive and your stakeholders satisfied. Comindware API lets you easily integrate with other solutions you might use.

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IT Help Desk and Asset Management Solution

Tracking employee support requests and IT helpdesk tickets on the one hand dramatically increases your IT team productivity, and on the other hand makes the process transparent to requestors.

With Comindware Tracker IT help desk ticketing system, you can:

Manage your IT team with the ticket Workflow and generate next-step Tasks automatically
Get real-time control on each individual IT ticket status as well as and the whole department work load
Plan resources and time required

Comindware WebServices API will make integration with your existing IT solutions easy and painless.

Comindware comes with ready-to-use pre-built IT processes and allows you to create new with just few mouse clicks.

Incident Tracking

Having all incident reports stored and managed in one incident management system helps your IT teams to resolve them quickly. Get rid of e-mails, spreadsheets, and document templates -- move all of them in your incident tracking software.

An added benefit: requestors avoid frustration when they can track the status of all incidents they’ve reported.

Problem Tracking

Multiple incidents may actually be caused by a single problem. Linking incidents to broader problems and tracking them in one problem management system accordingly helps you fix the root cause, not just its consequences. This tool saves you time and helps you reach success sooner.

Knowledge Base

A comprehensive Knowledgebase management with solutions to the most common problems you’re your employees and IT staff save time on searching for custom solutions when a best practice has already been found and implemented.

IT (Software and Hardware) Asset Management

IT inventory asset management organized with Comindware will allow making sharp and quick decisions with regards to all your IT assets: timely updates and upgrades, repair tracking, license management, and any other inventory related issues.

Supplier Management

Tired of a headache with IT supplier management? Make your IT purchase process smoother with a list of proven IT suppliers on whom you can rely, as well as vendors to avoid.

Plus, always knowing your approved suppliers helps your team coordinate existing company assets and order new ones.

Comindware Tracker includes IT Help Desk solution and 7 other pre-built Solutions. Try now in your environment!

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